If you have ordered an item through this website and have entered your billing and shipping information, you agree to pay this order in full at the time of purchase. If there is any question related to your responsibilities of payment or any disputes, you may contact us via email or by phone.
All new, uninstalled items can be returned and refunded within 30 days of purchase. Item must be in original packaging, clean and free from any damage. Buyer is responsible for all shipping charges and a 20% restocking fee. Upon inspection and cleared of damage/installation a refund will be processed back to the original card the item was purchased on. If that is not possible, a check will be mailed to the address on file. All returns must be issued a return authorization number, contact our office during normal business hours to obtain an RMA number before shipping your return. Special order items and unauthorized returns will not be accepted and will be returned to you at your expense.
For Turbochargers Being Sent In For Rebuild
There is a $40.00 inspection fee for any turbocharger inspected by Turbo Repair, LLC. This fee will be waived if a turbo is repaired by Turbo Repair, LLC. We recommend draining all fluids and placing your turbocharger in a bag that can be sealed before placing in a sturdy box with ample packing material for proper shipping. Please use proper packing material material to insure no damage during the shipping process. We recommend using FedEx or UPS to ensure tracking information and proper insurance on your package.
You will be contacted with a quote after we receive and inspect your turbocharger. If the repairs are not approved, the turbocharger will be returned at the owner's expense, plus the inspection fee. If a turbocharger is left for more than 30 days because of refusal to pay costs/inacurate contact information or no contact back from the customer within the 30 days, it will be sold to recover costs.
Most items will be delivered via FedEx or USPS, unless otherwise specified. Any items in stock at our facility will be shipped within 24-72 hours after payment is processed. If your item is not in stock, you will be notified via email or phone.
Information Collection, Use, and Sharing
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You may also ask us about, update or remove, any information we have about you, or let us know if you have any concerns. You can do this at any time by contacting us via the email address or phone number given on our website.
We take protecting your information very seriously and take precautions to do so. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information it is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job such as billing or customer service are granted access to such personal information. The computers/servers in which we store personal information are kept in a secure environment.
Our Quick Quote form asks you to provide information solely for the purpose of your identifying your turbocharger issue and to contact you about and help resolve that issue.
To place an order with us, you must enter a user name and email address. This is solely for the purpose of easy ordering in the future. We also request information from you on our order form. To buy from us, you must provide contact information and financial information. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Changes To Our Policy
We reserve the right to change any of the above policies or practices at any time as deemed necessary by the company (Turbo Repair, LLC). We suggest that you periodically review this page for the latest information on all of our terms and conditions, policies and practices. All changes are effective immediately upon posting and your use of our services after a change or posting of an update shall constitute your consent to all changes.